Refund policy

Returns, Refunds and Breakage

 

Arrived damaged? We pack every piece for a long journey, but porcelain is porcelain. If anything arrives broken or chipped, email walker@lanzhitrade.com within 7 days of delivery with photos of the item and the packaging. We will send a free replacement, or refund the item if a replacement is not available. You do not need to send broken pieces back.

 

Change of mind: Contact us within 14 days of delivery. Items must be unused and in their original packaging. Return postage is paid by the customer, and we will give you the return address. Once the item arrives back with us in good condition, we refund the item price.

 

Hand-painted pieces: small variations in brushwork and colour are part of each piece's character and are not a fault.

 

Refunds are made to your original payment method within 10 business days of approval.

 

Nothing in this policy limits your rights under the Australian Consumer Law.

 

Questions: walker@lanzhitrade.com | +86 132 4077 1840